How to Return Xfinity Equipment


Returning Xfinity equipment can be a simple process if you follow the right steps. Whether you are canceling your service or upgrading your equipment, it is important to return any leased devices to avoid additional charges. In this article, we will provide a detailed guide on how to return Xfinity equipment hassle-free.

1. Determine what equipment needs to be returned

Before beginning the return process, identify the specific Xfinity equipment that needs to be returned. This may include cable boxes, modems, remotes, or any other devices provided by Xfinity.

2. Understand the return options

Xfinity offers multiple ways to return equipment, including drop-off locations, mail-back options, and scheduling a pickup with Xfinity directly. Understanding these options will help you choose the most convenient method for returning your equipment.

3. Locate your nearest drop-off location

If you prefer dropping off the equipment in person, visit the Xfinity website to find the nearest drop-off location. Ensure that the location is open and operating during your preferred drop-off time.

4. Prepare the equipment for return

Prior to returning the equipment, gather all the necessary components such as power cords, cables, and remotes. Ensure that the equipment is properly packaged to prevent any damage during transit.

5. Return the equipment in person

If you have chosen the drop-off option, visit the designated Xfinity drop-off location with your equipment. Follow any instructions provided at the location and hand over the equipment to a staff member.

6. Mail the equipment back

If you prefer the convenience of returning the equipment through mail, contact Xfinity customer service to request a return label. Package the equipment securely and affix the return label before sending it back via the specified shipping method.

7. Schedule a pickup

Xfinity also offers a pickup service where a technician will come to your location to collect the equipment. Contact Xfinity customer service to schedule a pickup at a time that works for you.

Strengths of Returning Xfinity Equipment

1. Convenience

Returning Xfinity equipment is convenient with various options available. You can choose the method that suits your schedule and preferences the best, ensuring a hassle-free return process.

2. Cost Savings

Returning leased equipment on time and in good condition can help you avoid additional charges. By following the proper return process, you can prevent unwanted fees from being added to your final bill.

3. Environmental Responsibility

Returning Xfinity equipment allows for their proper disposal or refurbishment, promoting environmental sustainability. By returning the equipment, you play a part in reducing electronic waste and contributing to a greener future.

4. Reduced Clutter

Returning the equipment frees up space in your home or office, minimizing clutter. Instead of storing unused devices, you can return them to Xfinity and declutter your environment.

5. Customer Service Support

If you have any questions or need assistance during the return process, Xfinity’s customer service team is available to provide guidance and support. They can address any concerns and ensure a smooth return experience.

6. Protection of Personal Information

Returning Xfinity equipment ensures that any personal information stored on the devices is properly handled. By returning the equipment, you reduce the risk of unauthorized access to your data.

7. Compliance with Terms of Service

Returning the equipment is an important step in complying with Xfinity’s terms of service. By fulfilling this requirement, you can maintain a positive relationship with Xfinity and avoid any potential issues.

Weaknesses of Returning Xfinity Equipment

1. Time and Effort

Depending on the preferred return method and location, returning Xfinity equipment may require time and effort. Dropping off the equipment or scheduling a pickup can be inconvenient for those with busy schedules.

2. Potential Damage During Transit

Despite proper packaging, there is always a risk of equipment getting damaged during transit. This can lead to additional costs or disputes if the damage is not covered by Xfinity’s return policy.

3. Shipping Costs

If you choose the mail-back option, you may be responsible for covering the shipping costs. These costs can vary depending on the size and weight of the equipment, potentially adding an extra expense to the return process.

4. Limited Drop-off Locations

Depending on your location, the availability of nearby Xfinity drop-off locations may be limited. This can make it inconvenient for some customers to return the equipment in person.

5. Potential Misplacement

In rare cases, returned equipment may be misplaced or not properly recorded by Xfinity’s return system. This could result in incorrect charges or difficulties resolving the issue.

6. Lack of Specific Return Instructions

The instructions provided by Xfinity for returning equipment may not always be comprehensive or clear. This can lead to confusion or uncertainties for customers, affecting the overall return experience.

7. Customer Responsibility for Return

Customers bear the responsibility of ensuring that the equipment is returned within the specified time frame. Any delays or failure to return the equipment may result in additional charges or penalties.


1. How long do I have to return Xfinity equipment?

It is recommended to return the equipment within 14 days after canceling or terminating your Xfinity service.

2. Can I return only specific equipment instead of everything?

Yes, you can return specific equipment as long as it is part of Xfinity’s lease program. Contact customer service for further instructions.

3. What happens if I don’t return Xfinity equipment?

If you fail to return Xfinity equipment, you may be charged the full retail price of the devices.

4. Can I return Xfinity equipment if it is damaged?

Yes, you can still return damaged equipment. However, additional charges may apply if the damage is not covered by Xfinity’s return policy.

5. How do I track the return status of my equipment?

Xfinity provides an online tracking system where you can monitor the return status of your equipment. Check the Xfinity website for details.

6. Can I return leased equipment in person if I enrolled in a mail-back program?

Yes, you can choose to return the leased equipment in person even if you initially enrolled in a mail-back program. Simply visit the nearest drop-off location.

7. What should I do if I cannot find a nearby drop-off location?

Contact Xfinity’s customer service for alternative options if you are unable to find a convenient drop-off location.

8. Can I return Xfinity equipment to a different location than where I subscribed?

Yes, you can return Xfinity equipment to any authorized drop-off location, regardless of where you initially subscribed.

9. How long does it take for Xfinity to process returned equipment?

Xfinity typically processes returned equipment within a few days of receipt. However, it may take longer during peak periods.

10. Can I return Xfinity equipment if I am moving to a new address?

Yes, you can return the equipment if you are moving to a new address. Contact Xfinity customer service to discuss the available return options.

11. Do I need to return the power cords and cables?

Yes, it is important to return all the power cords and cables that were originally provided with the equipment.

12. Can I return Xfinity equipment even if I am upgrading my service?

If you are upgrading your service and receiving new equipment, Xfinity may provide instructions on whether to return the old equipment or keep it for future use.

13. What are the consequences if I return Xfinity equipment late?

If you return Xfinity equipment late, you may be charged additional fees or the full retail price of the devices.


In conclusion, returning Xfinity equipment is a crucial step when canceling or upgrading your service. The process can be convenient and beneficial, providing cost savings, environmental responsibility, and peace of mind. It is important to understand the strengths and weaknesses of returning Xfinity equipment to ensure a smooth and hassle-free experience.

By following the proper steps, such as identifying the equipment to be returned, selecting the most suitable return option, and properly packaging the devices, you can successfully return Xfinity equipment without any issues. Remember to comply with Xfinity’s terms of service and address any concerns or questions to their customer service team.

Take action today and initiate the return process for your Xfinity equipment. Clear your space, avoid additional charges, and contribute to a greener environment. Returning Xfinity equipment is a responsible and beneficial choice for both customers and the planet.

Closing Words

Returning Xfinity equipment is an essential part of managing your account and ensuring a smooth transition. By following the proper procedures, you can avoid unnecessary charges and contribute to an eco-friendly future. If you have any doubts or questions regarding the return process, contact Xfinity’s customer service for guidance. They are there to assist you every step of the way.

Disclaimer: The information provided in this article is accurate to the best of our knowledge. However, Xfinity’s policies and procedures may change over time. It is always recommended to visit the official Xfinity website or contact their customer service for the most up-to-date and accurate information regarding returning equipment.

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